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It’s the message all retailers on Amazon and other platforms dread-your account has been frozen and you are unable to access your hard-earned money. The first step is to determine why your account has been frozen. This post focuses on Amazon, but you can apply this approach to other platforms like eBay, Alibaba, and WalMart. There are special teams at Amazon who deal with dispersing your money when Amazon has frozen your funds. You should first reach out to Amazon to get an explanation, and perhaps a quick resolution through the platform. 

To expedite the review of your selling account, it is best to provide Amazon with the following information:

  • How long you have been in business?
  • Anticipated monthly sales on Amazon.
  • The address (URL or store address) of other stores where you sell these products.
  • Tracking information for recently shipped orders.
  • GSTIN, VAT ID, or Tax ID number

Unfortunately, if Amazon informs you the account has been frozen due to a court order, Amazon cannot assist you. Your best approach is to reach out to an attorney who represents online retailers. They can quickly assess the merits of your case and negotiate a resolution with opposing counsel to unfreeze your account. The Keleher Appellate Law Group focuses on such matters and has helped thousands of retailers get their funds back and stores open again. Contact us if you need assistance. 

About the Author
Christopher Keleher clerked for the Hon. William J. Bauer of the U.S. Court of Appeals for the Seventh Circuit.  This unique opportunity provided Mr. Keleher with an invaluable understanding of the inner workings of an appellate court.  He saw what persuades judges and what does not, and utilizes this knowledge every time he writes an appellate brief. The Keleher Appellate Law Group handles all phases of appellate litigation in federal and state courts across the country. Read more here.